Online and Mobile Banking Features
We listened and are proud to present the new online and mobile banking experience for our members. Get to know it by doing! Login on the homepage or the top right corner. Below are some features and what you can expect.
If you are experiencing issues with online & mobile banking, please call
(833) 608-0696 for signing in, account, phone number related concerns and more.
A new website, online and mobile banking experience for our family of Picatinny Federal Credit Union members.
The Tech You Need for Online and Mobile Banking
Picatinny Federal Credit Union is here to offer you the most up-to-date and secure online and mobile banking experience. Access your accounts, learn more about your credit score, pay friends and family with the ease of Zelle® and so much more.
We’re encouraging our members to learn by doing! The new experience is here, and we want you to learn by doing! Don’t be nervous to get in there and look around. PFCU Member Experience Professionals will be here to support members with any questions or concerns along the way.
Monitor your credit score within the new Online and Mobile Banking app. Track your score and empower yourself to make purchasing decisions that fit your life. Credit Sense will never affect your score; and you’ll be able to find it when you login to Online Banking and through the Mobile app.
PFCU ProtectCardValet is now PFCU Protect. Monitor all debit and credit card usage, watch your spending and mitigate fraud with PFCU Protect. Review card-based transactions, establish controls through threshold limits, merchant categories and locations. Members can also receive alerts when a transaction is approved or exceeds any limits.
Quicken & QuickBooks
We are currently working on an issue with duplicate transactions. This issue should be resolved by the end of the week. We apologize for the inconvenience.
PFCU members have full access to the capabilities of Quicken & QuickBooks, download the information you need to keep your QuickBooks information up to date. In the new Online Banking and Mobile experience, members will see the option to set up Quicken & QuickBooks under Account.
For more information on conversion, click here.
Personal Finance ManagerMy$Manager is now the Personal Finance Manager. PFCU’s Personal Finance Manager provides a complete overview of all your finances and account information. You can even view financial information from other banks and brokerage firms. Now you have the ability to manage all of your assets and loans in one place. Personal Finance Manager supports checking and savings accounts, credit cards, loans, and investment accounts (401k, IRA, and other stock accounts).
Members will have a range of capabilities with External Transfers. Transfer funds into and out of checking, savings, brokerage and money market accounts between different financial institutions. PFCU members will have multiple transfer options so they can execute simple one-time transfers, recurring transfers or future-dated transfers to meet specific and ongoing needs. Find it under the Transfers menu in the new mobile and online banking experience.
Members will be able to login to Online or Mobile banking with their current information, though it is strongly encouraged for those with their account number [as their username] to change it.
Yes, members will experience an outage to transfer all member information.
Members will experience an online and mobile banking outage starting Saturday, Nov. 14 beginning at 6:00 p.m. before the new online and mobile banking goes live on Nov. 16.
Members using BillPay will experience an outage from Thursday, Nov. 12 at approximately 7:00 p.m. until Monday, Nov. 16 at 8:00 a.m.; at which time the server will be down for an update. All billers will be converted at this time.
Members can use phone banking and ATMs to check their balances. We apologize for any inconvenience.
Yes, transfer, BillPay, savings, checking, loan(s) and credit card information will be available on the new platform.
No, only one user ID per account will be converted, which will be the one that was most recently used. If you need to add a user ID for a joint party, please contact us and we can set that up for you.
Yes, on Nov. 16 members should anticipate downloading a new app. You can find it on the App Store and in the Google Play Store.
If you used Popmoney® previously or have scheduled future Popmoney payments, please carefully review the following and take action as necessary.
- Notify any Contacts that you will no longer be using Popmoney. Ask your contacts to enroll with Zelle® before you send them money – this will help them get your payment more quickly. You can find a full list of participating banks and credit unions live with Zelle® here.
If your recipient’s bank isn’t on the list, don’t worry! The list of participating financial institutions is always growing, and your recipient can still use Zelle by downloading the Zelle app for Android and iOS.
- If you receive Popmoney payments, please notify the Sender to use Zelle to send money to you instead. If this is not an option for the Sender, you may register to receive Popmoney payments at Popmoney.com.
- Prior Popmoney payment history will still be available to view on the “Activity” tab.
- Future Dated Pending or recurring payments will be canceled.
All of our members’ BillPay information will be converted to the new platform.
If members have their PFCU accounts tied to third-party vendors (such as Robin Hood, Mint, etc.) they should expect 5 days (Nov.16-Nov. 21) for the information to repopulate. We apologize for the inconvenience.
No, they will not. You will have to reconfigure the Personal Finance Manager with the accounts you want.