Online Resources FAQ
Members will be able to login to Online or Mobile banking with their current information, though it is strongly encouraged for those with their account number [as their username] to change it.
Yes, members will experience an outage to transfer all member information.
Members will experience an online and mobile banking outage starting Saturday, Nov. 14 beginning at 6:00 p.m. before the new online and mobile banking goes live on Nov. 16.
Members using BillPay will experience an outage from Thursday, Nov. 12 at approximately 7:00 p.m. until Monday, Nov. 16 at 8:00 a.m.; at which time the server will be down for an update. All billers will be converted at this time.
Members can use phone banking and ATMs to check their balances. We apologize for any inconvenience.
Yes, transfer, BillPay, savings, checking, loan(s) and credit card information will be available on the new platform.
No, only one user ID per account will be converted, which will be the one that was most recently used. If you need to add a user ID for a joint party, please contact us and we can set that up for you.
Yes, on Nov. 16 members should anticipate downloading a new app. You can find it on the App Store and in the Google Play Store.
If you used Popmoney® previously or have scheduled future Popmoney payments, please carefully review the following and take action as necessary.
- Notify any Contacts that you will no longer be using Popmoney. Ask your contacts to enroll with Zelle® before you send them money – this will help them get your payment more quickly. You can find a full list of participating banks and credit unions live with Zelle® here.
If your recipient’s bank isn’t on the list, don’t worry! The list of participating financial institutions is always growing, and your recipient can still use Zelle by downloading the Zelle app for Android and iOS.
- If you receive Popmoney payments, please notify the Sender to use Zelle to send money to you instead. If this is not an option for the Sender, you may register to receive Popmoney payments at Popmoney.com.
- Prior Popmoney payment history will still be available to view on the “Activity” tab.
- Future Dated Pending or recurring payments will be canceled.
All of our members’ BillPay information will be converted to the new platform.
If members have their PFCU accounts tied to third-party vendors (such as Robin Hood, Mint, etc.) they should expect 5 days (Nov.16-Nov. 21) for the information to repopulate. We apologize for the inconvenience.
No, they will not. You will have to reconfigure the Personal Finance Manager with the accounts you want.
uChoose Rewards is Picatinny Federal Credit Union’s rewards program where you earn points when you shop with your Premium Rewards Program credit card*. Redeem your points for items from our online rewards catalog which includes travel, merchandise, gift cards or redeem for 1% cash back (sometimes more with varying offers), to be applied as a credit to your account. uChoose Customer Service is available by calling 1-800-314-3728.
Membership in uChoose Rewards is free for Picatinny Federal Credit Union Premium credit card holders, so start shopping and earning today!
Earn 1 point for every $1 you spend, starting from your very first purchase. Your card must first be registered at uchooserewards.com to redeem points. Occasionally, members can earn more depending on varying offers. Check back with the credit union to see if you qualify for current offers.
Points will be awarded for purchases made anywhere Visa is accepted.
2,500 points must be accumulated before you can redeem your points. To look for your points balance, look at the top of any page on the uchooserewards.com website. It can take up to 40 days for points to be credited to your account.
Yes! All cards registered within the same account automatically earn points together. If you would like to pool your points with a member with a separate account, login to the profile page on uchooserewards.com and click on the Learn How link.
Choose from millions of items in our online rewards catalog, from merchandise, travel, activities, event tickets and more! Or, redeem your points for cash back and receive a credit applied directly to your credit card account. To redeem your points, visit the Redeem Points page on uchooserewards.com and click on the category that suits your interests. uChoose Rewards will track the points you’ve earned and help guide you through the redemption process.
You can access your point activity on the Points Details page on uchooserewards.com. Earned points will be listed on your monthly statement.
Points can take up to 40 days for transactions to process and for points to be applied to your account. If points from a qualified transaction do not appear after 40 days, contact uChoose Rewards for assistance at email@example.com.
*uChoose Rewards points earned only on purchases, not cash advances or balance transfers.
Yes. PFCU Protect works with both Apple and Android phones. It can be accessed through the PFCU banking app, which can be downloaded through the App Store and Google Play Store.
Yes, members can check balances associated with registered cards within PFCU Protect.
Members can receive alerts when a transaction is approved or when a transaction exceeds any of the permitted use policies, or if an attempted transaction is declined, among others.
Yes, PFCU Protect allows members to track the spending of their debit and PFCU Visa Credit Cards.
Not at this time. In the near future, mConsole and the PFCU Protect app will offer the ability to unsubscribe a user.
The app automatically logs the user off in 10 minutes.
Names are displayed as last name then first name (e.g. SMITH JOHN.)
Members can directly access PFCU Protect within the new online banking app.
We are not able to display these fields because in most instances the limits are stored with the account processor versus Fiserv.
Yes, the Card Details screen displays the Card Status.
When a card is selected as "off," no purchases will be approved, except for previously scheduled recurring payments.