COVID-19 Updates FAQs
Out of concern for public health and safety, Picatinny Federal Credit Union is closely monitoring the COVID-19 (Coronavirus) outbreak.
- The Rockaway branch will be closed to members.
- The Denville and Mt. Olive branches will operate as drive-thru 9 a.m.-5 p.m. Monday through Friday. Saturday hours will remain the same for the drive-thru locations (8:30 a.m.-12 p.m.). If you need a Member Experience Professional for your loan closure or transaction, you will be required to call and make an appointment. (973) 361-5225.
- The Parsippany, Mt. Olive and Denville Branch lobbies will open by appointment only. Please make an appointment by calling (973) 361-5225. The ATM will continue to be operational and disinfected. Members may utilize our ATMs for deposits and withdrawals at all PFCU locations.
Please note: Members who have made an appointment to visit Denville, Mt. Olive or Parsippany will be required to wear a mask to enter. Thank you for your understanding.
Branch hours are now 9 a.m. until 5 p.m. Monday through Friday. Saturday hours (8:30 a.m. until 12 p.m.) will remain the same.
Despite these changes, we are continuing to urge our members to bank remotely.
If you are facing financial hardship due to the COVID-19 crisis, we are here for you. Please give us a call so we may further assist you.
COVID-19 Mortgage Hardship Information
In this time of uncertainty, during the COVID-19 (Coronavirus), Picatinny Federal Credit Union is considering our members and the financial consequences of this pandemic. Per the order of the governor, PFCU has created guidelines for our members who have been financially impacted.
Learn the details about a hardship request here.
Manage your money remotely
The CDC is recommending disengaging socially to slow the spread of COVID-19. In an effort to reduce face-to-face contact, PFCU is strongly encouraging members to manage their money and accounts online.
Should you not have an online account, you can set one up online at www.picacreditunion.com. If you need further assistance, give us a call at (973) 361-5225. With online banking, you can monitor your account, set up Bill Pay, transfer funds, in addition to numerous capabilities.
Members can also download the PFCU app from the App Store or Google Play Store to deposit checks and manage their money remotely.
If either online banking or app is not possible, we suggest using phone banking to make transfers and monitor transactions. Call (800) 338-7328.
For questions with any bill payer, payment or tracking questions, please call our service provider directly at (800) 877-8021 between 7 a.m.-1 a.m. EST, seven days a week.
Note: PFCU is not charging penalties for CD withdrawals.
Make deposits via ATMs
Due to COVID-19, all foreign ATM fees (ATMs that are not PFCU or AllPoint ATMs) have been waived for April and May.
All PFCU branches have ATMs, which are being disinfected by staff. Members can make deposits and withdraw cash from these locations. To limit person-to-person interactions, PFCU is advising ATM deposits or mobile deposits in addition to ATM cash withdrawals.
Members can also visit any surcharge-free AllPoint Network ATM to withdraw cash. Find a location here.
Your Money is Insured at PFCU
We understand through the confusion and uncertainty that you may have questions about your money. PFCU would like to reassure its members that all member deposits are federally insured by the National Credit Union Administration (NCUA). These deposits at federally insured credit unions (like PFCU) are protected by the National Credit Union Share Insurance Fund, with deposits insured up to at least $250,000 per individual depositor.
We value our employees
We appreciate the hard work of our employees, always, but especially now. PFCU will continue to compensate them, regardless of operational changes.
The Annual Meeting is postponed
Out of an abundance of caution in the interest of the safety of our members and employees, the Annual Meeting, originally scheduled for Saturday, April 4, has been postponed. Information on a new date and time will be communicated when it becomes available.
We care about your health and safety
PFCU is very closely monitoring the COVID-19 situation, which is fluid. We will remain vigilant and committed to protecting our members and employees. Check this page often for updates.
Please note our cleaning practices ensure surface areas members interact with are disinfected.
To protect yourselves, please consider washing your hands or using disinfectant before and after all in-person interactions. For further information, and the signs and symptoms of COVID-19, visit CDC.gov.