Building the Future FAQs
Construction of the Rockaway branch has begun! The branch will be open throughout renovations, continuing to offer products and services our members need and expect.
Starting this Wednesday, February 26, the teller line area will undergo renovations.
The branch remains fully operational. When members enter the branch, they will see a plastic wall blocking off the construction area, which does not interfere with operations.
Why is the Rockaway office being renovated?
Nationwide the financial institution model is evolving. The staff is no longer divided into Tellers and Member Service Representatives. All of our staff have been trained to handle all of your financial needs. They are now called Member Experience Professionals. They can do anything from cashing a check or accepting a deposit, to taking a mortgage application. The Rockaway office is being set up to accommodate this new model. We also want the environment to be more friendly and welcoming than the current facility.
Will the office be open normal hours during construction?
The office will be open normal hours, should that change members will be notified.
What will the hours of operation be? Will they be modified during construction?
The Rockaway branch will operate during normal hours from 8 a.m.-6 p.m. Monday through Friday and 8:30 a.m.-12 p.m. on Saturdays. Should construction interfere at any time, members will be notified.
Will construction be taking place during business hours?
Yes, Member Experience Professionals will be available to help with your needs during construction.
How long will construction take?
Construction should take about 12 weeks.
Can I still use the ATM?
Yes, our ATM will be accessible 24 hours a day. Members will be able to make deposits and withdrawals at ATMs.
Will parking be affected?
Parking may be limited at this time.
Will both entrances be open? Will a handicap entrance be available?
There will always be an entrance available. The handicap entrance is part of the redesign and there may be a time when the entrance has limited access.
Will notary and signature guarantee services be available?
Yes, all services will be available during construction.
Will any of the other branches be affected?
No, only the Rockaway branch is going under renovation. We encourage members to stop in our other locations in Mt Olive, Denville and Parsippany should Rockaway feel like an inconvenience. The locations and hours can be found here.
We appreciate your patience as we undergo construction. We promise it will be worth it.